Welcome to LumaEyes LLC’s FAQ page. Here, we answer your questions about purchasing sunglasses, orders, returns, and exchanges to ensure you have the best shopping experience. If you don’t find the information you need here, please feel free to contact us through our customer service.
- Ordering
Q1: How do I place an order on the LumaEyes LLC website?
A: Simply browse our product page, select your preferred style, color, and quantity of sunglasses, and click “Add to Cart.” After making your selections, proceed to your cart and follow the prompts to enter your shipping address and payment information.
Q2: Can I modify or cancel my order?
A: Once your order is submitted, we will process it as soon as possible. Modifications and cancellations are generally not possible. If you need to modify or cancel your order, we recommend contacting customer service as soon as possible.
- Payment
Q3: What payment methods can I use?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more.
Q4: How can I ensure the security of my payment information? A: We use secure encryption technology (SSL) to protect your payment information, ensuring your transactions are safe and secure.
- Shipping
Q5: What shipping options do you offer?
A: We offer standard shipping, expedited shipping, and international shipping options. Specific costs and estimated delivery times will be displayed at checkout.
Q6: How can I track my order?
A: Once your order has shipped, we will send tracking information via email. You can also view your order status in real time on our shipping partners’ websites.
- Returns and Exchanges
Q7: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with the received item, you can request a return within 30 days of receipt. The item must be unused and in its original packaging.
Q8: How do I request a return or exchange?
A: Please visit our website’s “Returns and Exchanges” page, fill out the return request form according to the instructions, and return the item to the designated address. We will process your refund or exchange upon receiving the return.
- Product Information
Q9: Do your sunglasses offer UV protection?
A: Yes, all our sunglasses offer 100% UV400 protection, effectively blocking harmful UVA and UVB rays to protect your eyes.
Q10: How do I choose the right sunglasses size for me?
A: We provide detailed size information on each product page. You can choose the right style based on your face shape and personal preference. If you have any questions, please feel free to contact customer service for advice.
- Other Questions
Q11: Do you provide gift cards?
A: Yes, we provide e-gift cards, which you can purchase on our website and send to friends or family.
Q12: How do I contact your customer service?
A: You can contact us through the following methods:
Phone: (442) 412-8553
Email: trek@lumaeyes.group
- Frequently Asked Questions
Q13: What should I do if I receive damaged goods? A: If you receive damaged or incorrect goods, please contact our customer service team immediately. We will provide solutions, including returns and exchanges.
Q14: Do your products have a warranty?
A: We offer a limited warranty to cover manufacturing defects. Please contact us promptly if any problems arise under normal use.
Thank you for visiting LumaEyes LLC’s FAQ page. If you have any further questions, please feel free to contact us; we are happy to assist you!