Thank you for choosing LumaEyes LLC (hereinafter referred to as “we” or “the Company”)! We are committed to providing you with high-quality sunglasses (including men’s, women’s, and children’s sunglasses). If you are not satisfied with your purchase, please follow our policy for returns and refunds.
- Refund and Return Conditions
Return Period: You have 30 days from the date you receive the product to request a return. After this period, we will not be able to provide refunds or exchanges.
Product Condition: The product must be unused and in its original packaging, including tags, accessories, etc. Please avoid leaving any signs of use on the returned product.
Original Receipt: Please provide a copy of the original receipt or order confirmation email when returning the product so that we can process your request quickly. - Refund Process
Return Request: To return a product, please contact us first via our customer service email (trek@lumaeyes.group) or customer service hotline ((442) 412-8553) and inform our team of your order information and the reason for the return. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RMA). Please mark this number on your return package so we can process it quickly.
Package Return: Return the item to our return address (5204 BABB AVE, RIVERSIDE, CA 92503) using a trackable mailing method. Please note that you will be responsible for return shipping costs unless there is a quality issue with the item or the wrong item was sent.
- Refund Information
Processing Time: Once we receive and inspect the returned item, we will typically process your refund request within 3-5 business days. The refund will be processed using your original payment method.
Shipping Costs: The refund amount will not include the original shipping costs unless the item was damaged or the wrong item was sent due to our error.
Status Updates: We will notify you of the refund status via email once processing is complete.
- Exchange Policy
Exchange Conditions: If you wish to exchange for a different pair of sunglasses, please follow the refund process to apply for a return and inform us of the item you wish to exchange for.
New Orders: After we process your refund, you will need to place a new order to purchase the items you wish to buy.
- Quality Guarantee
We are committed to providing high-quality products. If you receive a defective or damaged item, please contact us within 7 days of receipt. We will provide a replacement or a full refund. - Special Circumstances
Clearance or Promotional Items: Some items, such as clearance or promotional items, may not be eligible for a refund or return. Please ensure you review the specific policy for the relevant product before placing your order. - Contact Us
If you have any questions or require further information, please feel free to contact us. Our customer service team is happy to assist you:
Phone: (442) 412-8553
Email: trek@lumaeyes.group
Address: 5204 BABB AVE, RIVERSIDE, CA 92503
Thank you for choosing LumaEyes LLC! We will do our best to ensure you have a pleasant shopping experience. Please feel free to contact us if you need assistance.